• You Are Just A Number - The Algorithm Era

    You Are Just A Number – The Algorithm Era

    Have you ever called a customer support line and heard the phrase “this call may be recorded for training and Quality Assurance purposes”? Well the truth is your recorded phone call will most likely never be used for training, an extremely small number of calls actually are, so why are all these companies recording millions of phone calls on a daily basis data? All these recorded phone calls are automatically sent to companies that develop algorithms, as soon as you hang up the phone your conversation is being analyzed by computer code. Such companies have developed intelligent machine learning algorithms that analyze billions of phone conversations every single day, sent…